Customer Stories

Customer feedback is one of the most valuable pieces of information we can receive as a company. We thank all of our customers who take the time to write and let us know how we are doing. Here are a few examples of the letters and feedback we receive:

Devaney Energy’s installation salesman Rick Aprea was great!   I really enjoyed dealing with him.  I also found Linda to be very helpful.  I talked to her a lot and she is very informative and helpful. Great company!

Jenny,  West Roxbury, MA


Devaney Energy technicians are excellent, very efficient, timely, neat and clean workers.

Robert,  Dedham, MA


We have always had great service from Devaney. They are all very professional including, the customer service ladies. I ask numerous questions and I always get a polite and accurate answers.  I really appreciate it.  Great oil company.

Marie C.,  West Roxbury, MA


The technician that came to our house last week was excellent. Jerry was very friendly, punctual, and competent. A great guy!

James C.  Natick, MA


Peter is a very warm, sincere, hardworking and conscientious technician. He makes an excellent addition to your fine staff.

Mike D.,  Sudbury, MA


Pete’s work was excellent he was very professional and found the problem and fixed it quickly.

Susan T.,  Needham, MA


Devaney Energy has been an excellent company to work with. Thank you for many great years!

John W.,  Walpole, MA


I am very grateful that your customer service representative gave me a call and scheduled an appointment for a tune-up. I was not aware that I needed one. Thank you.

Alice R.,  West Roxbury, MA


I have been a Devaney/Hughes customer for 23 years and service is still the best!!

Robert F.,  West Roxbury, MA


I didn’t even call you; your just fulfilled your agreement. That is why I love Devaney, because I can trust you to do what’s right. Thank you!

Alex S.,  Belmont, MA


I love your company, simply the best. Your technicians are very knowledgeable and always on time. Thank you for many years of great service.

Steve A.,  Reading, MA


Dear Rich,

Mark and I would like to extend our appreciation to you and others at Devaney Energy including Michael Mele and the office staff who helped us during the process of selling our house.  Your responses to our requests for inspections, re-inspections and written responses were timely and very helpful.  We realize this process involved quite a bit of time and included numerous phone calls and emails with us.

We have been long time customers of Devaney (including years ago at our other home) and have relied on your reliable oil deliveries and service.  While we will not be using oil at our new home we will be certain to recommend Devaney Energy to anyone who asks.

Thank you again for all your assistance and expertise.

Sincerely,

Joan C


New Equipment is working great!  The Installers were organized, professional and courteous.  Rick was excellent, I enjoyed dealing with him.  I also found Linda to be very helpful, I spoke to her a lot and she is great.

V. Ronan


Dear Lisa,

Thank you for your phone call in reference to the installation of the new boiler for the second floor apartment of my house. It was nice of you to follow up to see how the installation went and if I had any problems or questions concerning it. It turned out to be a very pleasant experience. Your staff was extremely professional and well mannered. They were respectful of my property and possessions that were stored in the basement. They answered any questions that I had about what they were going to do and how they were going to do it. I was very comfortable with them working in my house. After they finished, the men did an incredible job cleaning up. I am looking forward to doing future business with the Devaney Fuel Company. I wished that I had changed over to your company a lot sooner. It would have saved me an incredible amount of aggravation and expense. Again, thank you for everything.

Yours Truly,

Bob T.


Hi Lisa,

"We are so happy with James Devaney Fuel! Now on our second home with James Devaney as our fuel company, we are even more convinced we made the right decision to switch from a local competitor. Having just moved to an older home that needed a new heating system, we relied on James Devaney for all the work. During the initial stages, Greg came to our home more than once to discuss our options and determine, based on the size of our home, what system would be best suited. He also stopped by on the actual installation day to check in with the installation crew and troubleshoot a small issue regarding the location of our AC condensing unit. Greg has been reliable and committed, and wonderful to work with. The installation crew, Sal and Derek, were great too. They were knowledgeable about our new system, hardworking, and easy going. I found them trustworthy as well. I had to leave several times to pick up and drop of my kids, and felt comfortable leaving them in my home. We are thrilled with our new system and even more so with the service we received.

We also appreciate Credit Services! Janet helped us find a manageable fuel budget which, in today's economy, is a really nice break.

We've had nothing short of excellence from James Devaney and how very refreshing to find a company that still believes in, and actually delivers, quality customer service."

Chris and Cindy M.

Hopkinton, MA


Dear Mr. Devaney,

It is about four weeks since I departed from Lexington, MA and settled down amidst the corn fields in Iowa. Time for reflection.

My first experience with Devaney started in August 2006. John Holmes was my first interface with your company. Prompt, polite and perfect in execution. I spoke to him at least once during each of the four years that I dealt with Devaney, and he showed admirable qualities to get things done. After 30 plus years with Minuteman, Devaney was a breath of fresh air for folks like us.

The service department of Devaney is absolutely superb. Indeed, a 24/7 operation that is at the beck and call of customers. Never a disappointment. I liked John Grasso's work ethic and always requested that he should come over and take care of the annual boiler tune up + maintenance.

In November 2009, I installed a new boiler and tank with a view to preparing the house for sale in 2010. I got an excellent recommendation from Bud Wodarski to entrust the underground tank removal work to DB Environmental Services. DB also installed the new tank in the house. Then came the masterpiece installation work of the new boiler by the Devaney crew. I took photos of the new boiler + the copper piping work surrounding the boiler and emailed them to friends and relatives across the globe. It invited admiration and observation from friends near and far.

I can end this note only after bringing up the name of Jean Scagnoli. I think of Fidelity Investments when I look back at my dealings with Devaney. You have well trained people in every section of the company. That is why all gears function efficiently. Jean promptly stepped up to the plate in July 2010 and sorted out some small issues in the billing area.

My sincere thanks to the entire gang at Devaney Energy for doing a sincere job day in and day out.

Kind regards,

Swami


Dear Bill,

We would like to acknowledge the outstanding service provided by your team in connection with the installation of the Unico central air conditioning system.

From the initial meeting with Rick Aprea and subsequent meeting with you and Rick, through the installation provided by Jim Devaney, Ken Richard and your son, the team demonstrated the utmost in professionalism. Throughout the process both Jim and Ken were always available to answer questions and performed their work in a timely and efficient manner. In addition, your associate Kevin McKeown did an excellent job in providing electrical services.

We look forward to enjoying a cool and comfortable summer.

Sincerely,

Ralph Ferrera


Here's a letter we received from the Albert Corporation...

More than 15 of our properties are serviced by James Devaney Fuel Company. They have a fantastic service department and a very knowledgeable installation department. Their rapid, capable responses to our requests make our job as property managers much easier during the heating season.

Sincerely,

Robert I. Albert