Frequently Asked Questions

We monitor local weather and calculate your household fuel usage to ensure you get a fuel delivery before your tank gets low. For propane customers, we monitor your tank’s level using a cellular device that reports the tank level on a daily basis.

Check your thermostat, emergency switch, and fuel level. If your system is still not working, call us, and we can help.

Our Budget Payment Plan spreads your yearly energy costs across 12 months, giving you a predictable monthly payment. Learn more here.

Many of our plans include annual tune-ups. Give us a call to learn more about signing up or fill out our service appointment contact form here.

If your system is over 20 years old or is requiring frequent repairs, it might be time to upgrade to a high-efficiency system to help lower your energy costs.

We offer a zip code tool on our heating oil and propane pages to help you check if we deliver to your area. We offer services to areas in Massachusetts, New Hampshire, and Rhode Island. View our full service areas here.

Payment can be made online via the MyAccount customer portal or by calling 866-964-8383. We also offer auto pay, so you never have to worry about logging in to pay a bill. Call us today to get set up.

Extinguish open flames and exit the building immediately. Call emergency services from outside your home, away from your tank. Read more emergency & safety information here.